Terms & Conditions of Dee Cupcake & Treat (Policy)
1. Acceptance of Terms: By accessing or using Dee Cupcake & Treat's services, including but not limited to visiting our website, placing orders, or interacting with our products, you agree to comply with and be bound by these Terms & Conditions.
2. Ordering and Payment: All orders placed through our website or in-person are subject to availability and acceptance. Prices are clearly stated and inclusive of applicable taxes. Payment must be made in full at the time of placing the order, and we accept various payment methods, including cash, credit/debit cards, and online payment platforms.
3. Cancellation and Refunds Policy and Retaining Fee: Regarding cancellations and refunds, as well as a retaining fee.
In the event that a customer wishes to cancel their order or service, we have specific guidelines in place. If the cancellation is made within a certain timeframe, 72 hours typically stated in our terms and conditions, a partial refund may be issued. However, if the cancellation is made outside of this timeframe, a retaining fee may be applied 75.00$.
The retaining fee is a predetermined amount that is retained by our business to cover any costs or expenses incurred as a result of the cancellation. This fee is typically non-refundable and serves as compensation for the time and resources invested in processing the order or service.
We understand that circumstances may arise where cancellations are necessary, and we strive to be fair and transparent in our policies. It is important for customers to review and understand our cancellation and refund policy, as well as any associated retaining fees, before making a purchase or entering into a service agreement.
If you wish to cancel or modify an order, please notify us as soon as possible. We reserve the right to refuse cancellations or modifications if the order has already been prepared or is in the process of being delivered. Refunds will be provided in accordance with our Refund Policy, which can be found on our website.
If you have any questions or concerns regarding our cancellation and refund policy, or the retaining fee, please do not hesitate to contact our customer service team. We are here to assist you and provide any necessary clarification.
4. Delivery and Pickup: We offer both delivery and pickup options for your convenience. Delivery times are estimated and may vary depending on factors beyond our control. We are not responsible for any delays or damages that may occur during delivery. For pickup orders, please ensure you collect your items within the designated timeframe.
5. Allergies and Dietary Restrictions: While we strive to accommodate various dietary needs, please be aware that our products may contain allergens such as nuts, dairy, gluten, or soy. It is the customer's responsibility to inform us of any allergies or dietary restrictions at the time of placing the order. We cannot guarantee that our products are free from cross-contamination.
6. Intellectual Property: All content, including but not limited to logos, designs, images, and text, displayed on our website or social media platforms, is the intellectual property of Dee Cupcake & Treat. You may not use, reproduce, or distribute any of our content without prior written permission.
7. Privacy: We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found on our website. By using our services, you consent to the collection, use, and disclosure of your personal information as outlined in our Privacy Policy.
8. Limitation of Liability: Dee Cupcake & Treat shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services or products. We make no warranties or representations regarding the accuracy, reliability, or completeness of any information provided.
9. Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Dee Cupcake & Treat operates. Any disputes arising out of or relating to these Terms & Conditions shall be resolved through negotiation or, if necessary, through legal proceedings in the appropriate courts.
10. Modifications: Dee Cupcake & Treat reserves the right to modify or update these Terms & Conditions at any time without prior notice. It is your responsibility to review these Terms & Conditions periodically for any changes. By using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please refrain from using our services.